Driven is committed to meeting the needs of its employees and customers with disabilities and fulfilling its current and ongoing obligations under the Accessibility for Ontarians with Disabilities Act. We have established standards to address barriers that people with disabilities face regarding information and communications, customer service, and employment under the Integrated Accessibility Standards Regulation.
1. Purpose and commitment
Driven Financial Technologies Corporation ("Driven") is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).
Driven understands that obligations under the AODA does not replace or limit its obligations under the Ontario Human Rights Code (“Code”) and works together with the Code.
The objective of this policy is to outline Driven’ commitment to excellence in serving all of its customers including people with disabilities. Our accessible customer service policy is consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
2. Scope
This policy governs the provision of services by Driven.
3. Providing services to people with disabilities
Driven is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:
If you are scheduled to visit the Driven office and require accommodation and/or will be visiting with a registered service animal or support person, please contact the Driven employee that you are meeting. We will make every reasonable effort to coordinate your visit to accommodate your needs.
4. Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Driven will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. While we cannot provide the same guarantee in emergency temporary disruption situations, every reasonable effort will be made to give adequate notice
5. Training for employees
Driven will provide accessible customer service training to all employees. This training will be provided as soon as practicable to new employees after starting their employment with Driven.
Training will include:
Employees will also be trained when changes are made to Driven’s accessible customer service policies.
6. Questions and feedback
Driven welcomes feedback on how we provide accessible customer service. Customer feedback helps us identify barriers and respond to concerns. If you have any questions about this policy or any feedback, please contact:
130 Adelaide St. W., Suite 3100
Toronto, Ontario
M5H 2P5
Email: [email protected]
Phone: 1-866-889-9412
Feedback can also be provided on our website.
1. Purpose and commitment
Driven Financial Technologies Corporation ("Driven") is committed to meeting the needs of its employees and customers with disabilities and fulfilling its current and ongoing obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).
Under AODA, the Integrated Accessibility Standards Regulation (“IASR”) establishes standards to address barriers that people with disabilities face in the areas of information and communications, employment, transportation, and the design of public spaces.
Driven understands that AODA and IASR do not replace or limit its obligations under the Ontario Human Rights Code (“Code”) and work together with the Code.
The purpose of this policy is to outline Driven’s responsibilities under AODA and IASR.
2. Scope
This policy governs the provision of services by Driven.
3. Information and communication standard
In accordance with the IASR, Driven will make information and feedback processes accessible to persons with disabilities.
Driven will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
Training
Driven will train all employees on the requirements set out by the IASR. This training will be provided as soon as practicable to new employees after starting their employment with Driven. When changes are made to the policies or standards, the training will be updated as required.
4. Employment standard
Driven is committed to fair and accessible employment practices. In accordance with the IASR, Driven will:
5. Questions and feedback
Driven welcomes feedback on how we provide accessible customer service. Customer feedback helps us identify barriers and respond to concerns. If you have any questions about this policy or any feedback, please contact:
130 Adelaide St. W., Suite 3100
Toronto, Ontario
M5H 2P5
Email: [email protected]
Phone: 1-866-889-9412
Feedback can also be provided on our website.